CyTrack

Contact centre technology is not reserved for call centers. The technologies and methodologies pioneered by call centres are now being implemented in all smart businesses today.

The CyTrack suite of software applications combined with our partner’s telephony, CRM & database platforms transform businesses and how they operate in a modern world.

CyTrack's modular product suite includes Call Reporting, Call Recording, Interactive Voice Response (IVR), Outbound Call Centre, Inbound Call Centre, Unified Communications, Web Chat, Social Media Software, Agent Evaluation, Customer Survey and much more.

Whether you prefer the benefits of locally installed software on your site or remotely in Cloud Services…It’s up to you. CyTrack supports a wide range of environments and architectures, whether you want to install locally, have a Cloud Services provider, Virtual Servers in a datacentre, or a hybrid model. Microsoft endorses CyTrack for the Microsoft Azure Cloud Platform. For more information about CyTrack take a look at our You Tube videos below or click here

CyReport

Call Reporting & Accounting


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CyDash

Wallboard for CyReport


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CyReport ACD

ACD Call Reporting


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CyDesk

Desktop Unified Communication


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CYRecord

Call Record & Reporting


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CyTrack

UInified Comms Overview


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CyCC

Inbound Calls Management


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CyCall

Automated Outbound Calling


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CyTrack

All Modules Overview


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CyTrack

Twitter Management


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