Businesss Intelligence is vital, not only for large contact centres but also for all smart businesses aiming to improve control and costs.

What gets measured gets managed, that's why NB Data offers a range of call management solutions including Call Logging, Call Reporting, Integration to CRM, Screen Pop, Click to Dial, Interactive Voice Response (IVR), Outbound Call Centre Diallers, Inbound Call Centre Call Routing, Web Chat, Social Media Software, Agent Evaluation, Customer Survey and much more.

Whether you prefer the benefits of locally installed software on your site or remotely in Cloud Services … it’s up to you. NB Data offers a choice of solutions from Kelmar Software Services and CyTrack. Call us on 0161 7672540, email us or use our enquiry form and we'd be happy to help. See also our Call Recording range...a vital tool in assisting your call management and compliance.

Call Manager Essential

by Kelmar Software Solutions

Basic Call Management application for the small business

KSS Call Manager Essentials

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Call Manager Professional

by Kelmar Software Solutions

Professional Call Management application for business

KSS Call Manager Professional

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Call Control Essentials

by Kelmar Software Solutions

Basic Screen Popping and Call Control for any type of business

KSS Call Control Essentials

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Call Control Standard & Professional
by Kelmar Software Solutions

A wide range of telephone functions controlled from a desktop PC

KSS Call Control Professional

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CyReport
by Cytrack

Call Reporting & Accounting


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CyRecord
by Cytrack

Call Record & Recording


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CyReport ACD
by Cytrack

ACD Call Reporting


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CyDesk
by Cytrack

Desktop Unified Communication


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CYCC
by CyTrack

Inbound Calls Management


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CYCall
by CyTrack

Automated outbound calling


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CYTrack
by CyTrack

All modules overview


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CYTrack
by CyTrack

Twitter Management


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