Recording calls will prove ‘who said what’ in a dispute, ensure correct order and delivery details, improve telephone skills and help demonstrate best practice and compliance to regulatory bodies.

Whether you work from home, own a small business, manage a contact centre, or are regulated in the Finance Industry by the FCA (Financial Conduct Authority) and MIFID II, NB Data have a call recording solution to meet all budgets.

Our extensive experience has taught us that each customer wants something different from their call recording system or call recording software. That’s why with NB Data you can start small with single desk call recording software and build a recording system desk by desk. If a larger solution is required you can chose a multi extension call recorder to selectively record phone conversations of one particular group of people or department. Economies of scale or your own particular requirement might mean that telephone conversation recording via the telephone lines is a better option. For a more extensive or feature rich solution to your call recording requirement we have options to include Screen Recording, Integrated Wallboards, Screen Pop of customer records(CTI), Agent Scoring, Customer Survey and much more.

As technology and regulation moves forward at a pace we are able to advise you on the latest in call recording options whether it be On Premise, Hosted, Virtual or Skype for Business/Microsoft Lync etc. as well as assisting with compliance for PCI DSS for credit card security, GDPR for Data Protection or MIFID II for Insurance and Finance regulation.

Read our brief overview view of PCI, MIFID II or GDPR and how they each affect call recording here, or speak to our call recording expert on 0161 767 2540, or complete the enquiry form.

For more comprehensive information about telephone call taping and call recording in the Finance Sector for MIFFID II click here. For PCI DSS click here and for GDPR information click here

Call Recording - one or more desks

PICO
by Vidicode

Call recorder single for use with corded telephones

Vidicode PICO

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OYGO
by Vidicode

Record Calls direct to PC


Vidicode OYGO

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SINGLE
by Vidicode

SD card or Hard Disc


Vidicode Call recorder Single

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VoIP
by Vidicode

For 1 to 4 channels


Vidicode Compact

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Call Recorder II
by Vidicode

1-4 Channels


Vidicode BRI Voice Announcer

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V-Tap VoIP
by Vidicode

Call Recorder 1 channel (up to 50)


Vidicode RI 30

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V-Tap
by Vidicode

Analog Call Recorder for a single desk


Vidicode Sektop

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V-Tap
by Vidicode

ISDN2 Call Recorder for 2 ISDN2 Channels

Vidicode BRI Voice Announcer

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Call Recording - Multiple Line Systems

There is an economy of scale that dictates whether to record the calls on all lines into a premises or pick out certain extensions or departments for recording. This is particularly relevant where a business intends to expand or for those firms regulated by the Financial Conduct Authority (FCA) where it may be necessary to record internal calls as well.

NB Data have extensive experience in the call recording industry and as we are not tied to one particular supplier we will offer free, unbiased advice to guide you to the most cost effective solution and enable you to benefit from a rapid return on investment.

Compact
by Vidicode

IP Call Recording System 5 or 10 channels with storage

Vidicode Compact

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Apresa IP
by Vidicode

Enterprise Call Recording MIFID, PCI, GDPR Compliant System

Vidicode Apresa IP

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BRI 4 & BRI 8
by Vidicode

ISDN 2 Call Recording System 4/6/8 Channel with Storage

Vidicode BRI4

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PRI 16 & PRI 30
by Vidicode

ISDN 30 Call Recording System 16 to 30 Channel with Storage

Vidicode PRI16

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