Call Recording - one or more desks

Whether you work from home, own a small business, manage a contact centre, offer medical advice, are regulated by the FCA (Financial Conduct Authority) and MIFID II keeping a record of your telephone calls will prove ‘who said what’ in a dispute, ensure correct order and delivery details, improve telephone skills and help demonstrate best practice to regulatory bodies.

Call Recording and Call Management/Logging are a particular area of expertise for NB Data. With 15 years in the voice recording industry, many of those at manufacturer level, we offer our clients free impartial advice. As we are not tied to one particular call recording company you are sure to find a solution that meets your needs whether it be cloud based or on premises, purchased outright, rented or leased.

Experience has taught us that each customer wants something different from their call recording system or call recording software…and often they don’t know what they want until the system has been in place for several months! That’s why with NB Data you can start small with single desk call recording software and build a recording system desk by desk. If a larger solution is required you can chose a multi extension call recorder to selectively record one particular group of people or department. Economies of scale or your own particular requirement might mean that recording all inbound and outbound lines is a better option or perhaps a more feature rich system, with integrated wallboards, screen capture or agent scoring systems which you can see on our multi line recording solutions.

Call Recorder PICO
by Vidicode

Phone recorder for use with corded telephones

Vidicode PICO

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Call Recorder OYGO
by Vidicode

Automatic call software for telephony headsets

Vidicode OYGO

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Call Recorder SINGLE
by Vidicode

High capacity phone recorder to hard drive or SD card

Vidicode Call recorder Single

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Call Recorder VoIP
by Vidicode

PC based recording software for VoIP phones or 1 to 4 VoIP channels

Vidicode Compact

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V-Tap VoIP Call Recorder II
by Vidicode

Product Description


Vidicode BRI Voice Announcer

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V-Tap VoIP Call Recorder
by Vidicode

Product Description


Vidicode RI 30

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V-Tap Analog Call Recorder
by Vidicode

Product Description


Vidicode Sektop

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V-Tap ISDN2 Call Recorder
by Vidicode

Product Description


Vidicode BRI Voice Announcer

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Call Recording - Multiple Line Systems

There is an economy of scale that dictates whether to record the calls on all lines into a premises or pick out certain extensions or departments for recording. This is particularly relevant where a business intends to expand or for those firms regulated by the Financial Conduct Authority (FCA) where it may be necessary to record internal calls as well.

NB Data have extensive experience in the call recording industry and as we are not tied to one particular supplier we will offer free, unbiased advice to guide you to the most cost effective solution and enable you to benefit from a rapid return on investment.

Compact
by Vidicode

50 or 10 channel IP Call Recording System

Vidicode Compact

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Apresa
by Vidicode

Versatile Call Recording for all extensions/lines type

Vidicode Apresa IP

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BRI 4 & BRI 8
by Vidicode

ISDN 2 Recording System


Vidicode BRI4

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PRI 16 & PRI 30
by Vidicode

ISDN 30 Recording System


Vidicode PRI16

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Call Management Systems

Contact centre technology is not reserved for call centers. The technologies and methodologies pioneered by call centres are now being implemented in all smart businesses today.

The CyTrack suite of software applications combined with our partner’s telephony, CRM & database platforms transform businesses and how they operate in a modern world.

CyTrack's modular product suite includes Call Reporting, Call Recording, Interactive Voice Response (IVR), Outbound Call Centre, Inbound Call Centre, Unified Communications, Web Chat, Social Media Software, Agent Evaluation, Customer Survey and much more.

Whether you prefer the benefits of locally installed software on your site or remotely in Cloud Services…It’s up to you. CyTrack supports a wide range of environments and architectures, whether you want to install locally, have a Cloud Services provider, Virtual Servers in a datacentre, or a hybrid model. Microsoft endorses CyTrack for the Microsoft Azure Cloud Platform. For more information about CyTrack take a look at our You Tube videos below or click here

CyReport
by Cytrack

Call Reporting & Accounting


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CyRecord
by Cytrack

Call Record & Recording


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CyReport ACD
by Cytrack

ACD Call Reporting


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CyDesk
by Cytrack

Desktop Unified Communication


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CYCC
by CyTrack

Inbound Calls Management


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CYCall
by CyTrack

Automated outbound calling


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CYTrack
by CyTrack

All modules overview


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CYTrack
by CyTrack

Twitter Management


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