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These terms and conditions shall be governed by and construed according to English Law.
Although NB Data Ltd will endeavour to ensure the accuracy of all information made available on the web site, neither NB Data Ltd nor any directors, employees or other representatives will be liable for damages of any kind arising out of or in connection with the use of this site.
Prices and availability information is subject to change without notice. All prices quoted include VAT at current UK rate. We are unable to supply any products exclusive of VAT to delivery addresses within the Channel Islands. All goods remain the property of NB Data Ltd until paid for in full. For details of Product Guarantees see Warranty & Returns. By purchasing a product you are agreeing to the above Terms and Conditions.
Acceptance of your order and completion of the contract between you and us will take place upon dispatch to you of the products ordered unless we have notified you that we do not accept your order or you have cancelled it. None of the above affect your statutory rights as a consumer.
The content of the Site is protected by copyright, trademark and other intellectual property rights as applicable and is provided solely for your own use. Republication or redistribution of any of the content available on the Site including by framing or similar means is prohibited.
In assessing your request for goods or services, we may use your information for the purposes of the prevention and detection of fraud. One of the purposes for which we may disclose your address and postcode details is to check against the IMRG Security Alert or any other Fraud Prevention Scheme. At all times where we disclose your information it will remain secure. If you believe your details are incorrect you may correct those details by following the procedure set out in our privacy policy.
NB Data LtdT & NB Data Ltd ShopT are registered trademarks and trading names of NB Data Ltd.
Warranty & Refunds
'No fault - No quibble' returns within 7 days
If you change your mind about your purchase for whatever reason, you may return the item, unused, in its original condition along with full packaging and proof of purchase within 7 days of delivery for exchange or a refund. .
Contact Customer Services on 0870 224 6008
. The goods must be in original condition & returned with full packaging including user guide, power supply unit, batteries, leads and any other accessories that were originally supplied with the goods.
. Credit/Debit card refunds will be made providing we are satisfied that the goods are in an acceptable condition as mentioned above.
. Only the cost of the goods will be refunded, you will have to pay the carriage costs unless the reason for return is due to an error on our part where we will arrange for the collection of the goods at our cost.
Return of faulty goods
We will replace the product or refund your money when:
. The product is confirmed to be faulty.
. If no fault is found then the product(s) will be returned and a charge of £11.75 (inc VAT) per product, plus carriage costs will be made to cover technical inspection costs. Manufacturers' inspection charges for 'no fault found' items are far higher than ours, and, if the item requires a full inspection from the manufacturer, their charge will be passed on to the customer. Please bear in mind that, if you have any technical queries or you think that your item is faulty, our technical helpline on 0870 224 2890 has resolved many setup and installation problems, and, over the years, has cut potential returns by 35%. Most manufacturers will also have a Product Helpline in the User Guide provided with the item.
. The product is otherwise in original condition.
. It is returned complete, together with any accessories and free gifts offered with the product, in the original box and all packaging
Our promise to replace products or refund your money does not apply to faults caused by accident, neglect or misuse.
Where item(s) are confirmed to be faulty, we will also pay for your reasonable cost of returning the item(s) for replacement or refund.
The above does not apply to Titan Payphones which will only be replaced within the first 28 days. After 28 days of delivery date the item will be sent for repair.
Return of faulty products after more than 28 days
All NB Data Ltd products carry a twelve month 'return to base' warranty (excluding consumable products e.g. batteries, tapes, ink cartridges, etc). Once your product is more that 28 days old (but within the 12 month warranty) we will repair or replace it free of charge, or apply a Store Credit to your account that can be redeemed against any future purchase. Only the original purchase price excluding any delivery or return costs will be credited to your Store Credit account. It is solely at the discretion of NB Data Ltd as to whether a repair, replacement or Store Credit is provided.
This does not apply:
. outside the UK
. to faults caused by accident or neglect or misuse
. if you return the product to us without any type of 'proof of purchase'
All products carry a 12 month warranty against breakdown due to manufacturing defects unless otherwise specified on the website alongside the product.
. The warranty on all products, is 'return to base' and valid for a period of 12 months from date of delivery.
. If during this period, NB Data Ltd is notified of any fault in any product, due to either faulty design or a defect in manufacturing or materials, NB Data Ltd will replace or repair the product, depending upon the nature of the fault. NB Data Ltd may also, at its own discretion, refund the purchase price of the faulty product.
. A copy of the purchase invoice (Proof of Purchase) must accompany any returned product.
. NB Data Ltd must be notified of the faulty product prior to it being returned to NB Data Ltd . The cost of returning the product will be borne by the customer unless otherwise agreed by NB Data Ltd.
. The warranty does not cover wear & tear, accidental or wilful damage.
. Consumables, eg. ink cartridges, handset batteries, tapes are not covered by the warranty after a period of 28 days from the date of delivery.
Your statutory rights are not affected.
Please e-mail sales@nbdata.co.uk or call us on 0870 224 2890 Mon-Fri 9.00am - 5.00pm if you are experiencing problems.
If no fault is found then the product(s) will be returned and a charge of £11.75 (inc VAT) per product, plus carriage costs will be made to cover technical inspection costs.
The returns address for all items is:
NB Data Ltd
Suite B,
Floor 8,
St James House
Pendleton Way
Salford
M6 5FW
Please make sure parcels are adequately protected for transportation as we cannot be held responsible for loss or damage to goods in transit being sent to us by a third party.
Please do not send any returns to any other address other than the returns address as shown above. Only returns sent to the correct address will be processed.
Price Match Promise
NB Data Ltd aim to give the customer the best service possible therefore we offer a 14 day price match promise.
If you see the same product (with equal specifications & model number) on a website cheaper including delivery costs then we will match that price (inc the delivery charge). This guarantee is valid for 14 days after your original purchase date in which case we will refund your Credit/Debit card with the difference.
This offer applies to brand new goods only and not the following: Reconditioned goods, Returned stock, Ex-Display.
Does not apply to Mobile Phone Contracts.
All claims must be proven and validated before credits are made.
If you have any questions regarding this policy please contact:
NB Data Ltd Tel: 08702242890 ( 9am - 6pm Mon - Fri ) or email: sales@nbdata.co.uk.
Special offers
Special offer prices are available whilst stocks last. NB Data Ltd reserves the right to withdraw the special offer at any time.
Delivery Charges
98% of web orders placed on a working day before 4 PM for items in stock are dispatched from our warehouse on the same day. Orders placed after 4 PM will be processed and despatched on the next working day.
We only accept web orders for delivery addresses in the UK.
Premium next day deliveries (before 9am, 10am or midday and Saturday deliveries) are available at extra cost.
Deliveries to the Isle of Wight, Ireland, Isle of Man, Scottish Highlands & Islands and the Channel Islands are available at extra cost**.
To ensure your order is processed as quickly as possible please make sure that your billing address matches the credit/debit card holder's address and you have entered a valid landline telephone number. A credit check and/or test call may be carried out to prevent fraudulent transactions.
** Orkney, Shetland Islands & Western Islands - £42.50, Northern Ireland - £15.50, Isle of Man - £15.50, Isle of Wight £13.50, Isles of Scilly - £31.50.
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