PCI DSS for Credit Card Security-Requires Credit Card Information to NOT be recorded.
PCI DSS is a multi-faceted standard that encompasses all areas of protecting and storing sensitive credit card information.
Put simply the 3-digit Credit Card Security Code should never be stored via call recording, written, stored in a database or via screen recording.
‘Never allowing for the card validation code (referred to as CAV2, CVC2, CVV2, or CID) to be stored in a digital audio or video format (e.g., WAV, MP3, MPG, etc.). If the Quality Assurance/recording solution cannot block the audio or video from being stored, the code must be deleted from the recording after it is stored’.
If you have a call recorder can it pause recording when taking credit card payments?
NB Data recommends that customers familiarise themselves with the requirements of the Payment Card Industry (PCI DSS) in relation to recording in particular the 3 digit security number on credit cards. Information can be found via your credit/debit card vendor or bank.
NB Data recommends the Vidicode UK Apresa Call recording system which enables the user to pause recording in three different ways.You can see all the Vidicode products stocked by NB Data on their brand page on our website or visit our Linkedin Showcase page.
ontact our call recording specialists on 0161 767 2540 for further information
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