GDPR EU Regulation to replace Data Protection Act-Requires customer consent to record calls with certain exemptions.
Currently, it is acceptable to record a call as long as a recorded message informs the caller or a written message informs the caller (for example on a website, or on correspondence). GDPR changes this in that a company should get the customer’s consent to record a call first unless any of the following apply:
- Consent of the recorded subject. There is a more defined list of special categories from the ICO.
- Recording is necessary for the performance of a contract with the subject or to take steps to enter into a contract
- Recording is necessary for compliance with a legal obligation
- Recording is necessary to protect the vital interests of a subject or another person
- Recording is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller
Where call recording is necessary for the purposes of legitimate interests pursued by the controller or a third party, except where such interests are overridden by the interests, rights or freedoms of the data subject
If you have a call recorder does it have the ability to stop recording on request?
NB Data recommends that customers familiarise themselves with the requirements of the ICO (Information Commissioners Office) with regard to protecting data through GDPR which comes into effect on 25th May 2018 replacing the Data Protection Act
Please contact our call recording specialists on 0161 767 2540 for further information on GDPR.
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