There are many scenarios where a problem might occur when taking orders over the phone. Below we show an example which was became costly problem for a concrete supply company.
A medium sized concrete aggregate company with 2 sales employees delivers a mixer full of cement at the requested date, time and address only to find that the customer is not in.
Not only has the company wasted time, money and effort it is also left with a mixer full of wet cement to dispose of. In addition to the money wasted in producing and delivering the cement the company will incur costs disposing of what would be classed as industrial waste.
The company can complain as much as it likes to the customer but unless there is some way of proving ‘who said what’ to establish that a ‘contract’ has been made it’s probably too late as to pursue any claim against the customer would be costly and time consuming. There’s also the possibility that the employee who took the order might have miscommunicated to the customer.