There are many scenarios where a problem might occur when taking orders over the phone. Below we show an example which was became costly problem for a concrete supply company.
A medium sized concrete aggregate company with 2 sales employees delivers a mixer full of cement at the requested date, time and address only to find that the customer is not in.
Not only has the company wasted time, money and effort it is also left with a mixer full of wet cement to dispose of. In addition to the money wasted in producing and delivering the cement the company will incur costs disposing of what would be classed as industrial waste.
The company can complain as much as it likes to the customer but unless there is some way of proving ‘who said what’ to establish that a ‘contract’ has been made it’s probably too late as to pursue any claim against the customer would be costly and time consuming. There’s also the possibility that the employee who took the order might have miscommunicated to the customer.
The solution for the single user or small business
Delivery instructions, order details and sales values can be easily checked and verified if the call is recorded. For small business’ this need not be costly as a single desk call recording product or software can be easily attached to the phone of the person taking the order. A simple tap into the curly cord of the phone and a connection to the USB port of the PC will give the user automatic or manual recording of calls to the hard drive of the PC. It doesn’t matter what type of handset the user has so long as the phone has a curly cord. There are also options to record via office headsets too. As the company grows and the number of users grows additional call recorders can be added on a per desk basis by which time the return on investment will be clear for all to see.
The call recording solution for medium larger businesses
For the company with a larger number of people taking orders it may not be practical for every user to have a desk top call recorder. The options for recording include recording all the lines in a central out of site location (usually the comms room) but with access on desktop PC’s for supervisors and managers. Alternatively, certain extensions, for example just in the sales department can be picked out for recording. These options are available for ISDN 2, ISDN 30, analogue and SIP lines and digital, analogue and SIP extensions.
We stock several VIDICODE products that can solve your order taking problems by improving accuracy and proving ‘who said what’.
PICO: Single desk for use with corded telephone handsets that records calls to your Windows PC
OYGO: Single desk for use with USB Headset which records calls to your Windows PC
V-Tap: Single desk or up to 4 VoIP channels which records to SD Card
Multi line call recording via the Apresa which also has options for pause record when taking credit card details (PCI), customer opt in to recording for data protection (GDPR) and extensive storage and audit trails (FCA, MiFID)
See http://www.nbdata.co.uk/brands/vidicode.php, talk to our call recording expert for more details on 0161 7672540 or complete the comments form below:
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