CyTrack
Contact centre technology is not reserved for call centers. The technologies and methodologies pioneered by call centres are now being implemented in all smart businesses today.
The CyTrack suite of software applications combined with our partner’s telephony, CRM & database platforms transform businesses and how they operate in a modern world.
CyTrack's modular product suite includes Call Reporting, Call Recording, Interactive Voice Response (IVR), Outbound Call Centre, Inbound Call Centre, Unified Communications, Web Chat, Social Media Software, Agent Evaluation, Customer Survey and much more.
Whether you prefer the benefits of locally installed software on your site or remotely in Cloud Services…It’s up to you. CyTrack supports a wide range of environments and architectures, whether you want to install locally, have a Cloud Services provider, Virtual Servers in a datacentre, or a hybrid model. Microsoft endorses CyTrack for the Microsoft Azure Cloud Platform. For more information about CyTrack take a look at our You Tube videos below or click here
CyReport
Call Reporting & Accounting
Product Features
CyDash
Wallboard for CyReport
Product Features
CyReport ACD
ACD Call Reporting
Product Features
CyDesk
Desktop Unified Communication
Product Features
CYRecord
Call Record & Reporting
Product Features
CyTrack
UInified Comms Overview
Product Features
CyCC
Inbound Calls Management
Product Features
CyCall
Automated Outbound Calling
Product Features
CyTrack
All Modules Overview
Product Features
CyTrack
Twitter Management