Any business that records calls and takes payments over the telephone will know that credit card security and therefore PCI compliance is key and the implications of not complying can result in an enforced cessation on them taking further card payments.
How to comply with PCI DSS for Payment Card security when recording calls
We’ve all ordered and paid for goods over the phone and often never given the security of our credit or debit card information a second thought. But what if the phone call is recorded, how secure then are our details?
Businesses must not record or keep a recording of the 3-digit CVV2, CAV2, CVC2 or CID number on the back of the payment card. Any business that records calls and takes payments over the telephone will know that credit card security is key and the implications of not complying with PCI DSS regulations would be catastrophic for them.
At NB Data we can help you to comply with PCI regulations which can be complicated by some regulatory authorities like the FCA requiring that all calls are recorded.
PCI Compliance can be an expensive add-on for voice recording solutions with CTI and TAPI licenses needed as well as the cost of blanking out the payment card security number.
Speak to our team today, we have our time served Call Recording Experts on hand to guide you to a cost-effective solution that helps you to Comply with PCI DSS, GDPR, MiFID (or all three).