Contact Centres & Customer Service

• Live chat is responsible for assisting over 35% of online sales
• Talk to your customers via Facebook Messenger, Web Chat, SMS, e-mail and in-app chat
• With real time chat, assist, support and help convert more web and App visitors into customers
• Create multiple response teams, chat using only your most experienced staff
• Set-up teams to deal with specific questions to speed up responses and boost conversions
• All chat is available on one on-line panel
• Coming soon Twitter, Skype, Apple Business Messaging and WhatsApp
• Easy set up
• Unlimited agents
• Link all customer conversations to one primary profile to give you a complete view of messages across all channels for each customer
• Update customer profiles to and from your CRM in real-time with the Comapi One API

• Contact your customer groups with targeted SMS text messages
• Create, save, edit, test, schedule and send campaigns at the right time with Comapi Broadcast
• Current platform uptime of 100% and a 99.95% SLA delivers a high-quality service
• Access to all global networks and we are not tied to specific providers meaning we can intelligently route messages
• Schedule one off campaigns or set them to repeat daily, weekly or monthly saving time and giving you control
• Manage customer preferences, for example opt-outs in real time and automatically
• Historical’ or live filtering to filter out mobile numbers that are not live, so you only pay for SMS that are delivered
• Comapi’s tracking service shortens a URL to make it more character friendly
• Track who, how many, when and how quickly your customers are engaging with your SMS
• You can even post a live event to your system based on a click-through
• Messages are sent from local numbers to ensure customers can receive & reply to SMS at local rates
• We report real time on every message, by confirming the message receipt status

• 2 billion Facebook messages between people and businesses a month
• Message your consumers on their preferred social network
• Use the Messenger Plug-in to allow simple customer opt-in and start notifying them by Messenger
• Send text, image, audio and video
• Create, save, edit, test, schedule and send campaigns at the right time with Comapi Broadcast
• You can now send messages into Facebook Messenger via the Comapi platform
• Schedule one off campaigns or set them to repeat daily, weekly or monthly saving time and giving you control
• Manage customer preferences, for example opt-outs, in real time and automatically
• 3 Messenger options to choose from
• Synchronise customer profile data with your CRM system to enhance what you know about prospects and customers

• Compact version of Apresa System for up to 10 channels
• Ideal for the small business new to IP telephony
• Includes inbuilt hard drive for up to 75,000 hours capacity
• Works on SIP-extensions / trunks, VoIP extensions
• Call Tagging
• Call Statistics
• Live monitoring
• Store On Demand
• Silence On Demand Encryption for FCA compliance
• Software only version available

The Compact can record the following IP protocols

• H323 in various sub-forms for Avaya and Panasonic
• Cisco SCCP (Skinny)
• AASTRA 5000 VoiPH.
• 248 Megaco used by Toshiba and some other brands)
• Siemens HFA (Cornet IP)
• Ericsson/AASTRA MX-one
• Other protocols are often sub standards from SIP or H.323 and can normally be implemented on receipt of correct Wireshark traces.

• Feature-rich Hosted Voice Analytics platform
• Automatic search through thousands of recorded calls for compliance or security purposes
• Automatic phrase matching via our highly accurate matching engine
• Upload as many files and phrases as you require through our speedy, secure file uploader
• Rapidly transcribes audio in various languages
• VoiceCrunch e mails you once the analysis has completed with the findings
• View each order individually and find out where phrases have been matched
• Play back the call from each phrase start and end point to quickly listen to the match
• The Call visualiser also generates a handy wave form of the audio
• Most file types accepted. Best results are seen using uncompressed audio
• Pay Monthly with a set quota or Pay as you
• Can be used in conjunction with most call recording systems
• Perfect for use with the Vidicode Apresa Call Recording System
• Files are deleted as soon as they have been analysed by our matching engine
• Our Voice Analytics platform is hosted in a secure UK Data Centre
• 7-day free trial available

• Scalable Call Recording solution, ideal for any size of business
• Screen Capture for playback of PC screen activity during call
• Extension side recording captures internal calls
• Suitable for ISDN 2, ISDN 30, IP (SIP) and analogue lines
• Capacity up to 300 channels including mixed line types
• Store audio and screen recordings on demand
• HTTPS and AES 256 encryption for FCA compliance
• Programme whom you want to be able to playback calls
• User and access rights configurable in user level structure
• Automatic regular back-up of recording to network drive
• Includes 500Gb hard drive for up to 150,000 hours capacity
• Pause record for credit card security & to comply with PCI DSS
• Live call monitoring
• GDPR, PCI & MIFID II Compliant recording
• Software only version available
• Linux based system

Options:

• Double sized hard drive for up to 150,000 hours capacity
• RAID 1, RAID 5, Store to NAS/DVD/RDX
• Agent evaluation and scoring system

The Apresa can record the following IP protocols

• H323 in various sub-forms for Avaya and Panasonic
• Cisco SCCP (Skinny)
• AASTRA 5000 VoiPH.
• 248 Megaco used by Toshiba and some other brands)
• Siemens HFA (Cornet IP)
• Ericsson/AASTRA MX-one
• Other protocols are often sub standards from SIP or H.323 and can normally be implemented on receipt of correct Wireshark traces.

• Full call management screens available on PC or wallboard
• Every Incoming, Outgoing and Abandoned call is logged
• Company, team, department and individual activity
• Unreturned calls identified for proactive follow up
• Choice of screen view, rotating automatically
• Screen view includes coloured tiles, graphs and spreadsheet
• Screens can be tailored to individual users
• User programmable reports automatically keep you informed
• Alarms identify misuse, toll fraud or PBX hacking
• Call costing option particularly suitable for charging guests
• Identify slowly answered calls, long ring times and much more
• Calls in a queue, extension and DDI status for Panasonic PBX's
• An installation service is available on request

• Call Control from the computer desktop
• Personal call statistics display
• Click and dial in different applications
• Personal phone book
• An installation service is available on request

• Configure customised phone books providing one click dialling to contacts
• Action screens allow speed dials and access to frequently used functions with one button press
• Screen pop information about the customer calling in from linked access to in-house databases
• Service code action buttons
• 10 pages of action buttons per user
• An installation service is available on request
• Standard Application
  includes link to popular CRM and Accounts packages including SAGE, ACT, GOLDMINE
• Professional Application includes custom screen pop database support

• Double adaptor for 2 headsets, 2 handsets or a mix
• Both allow simultaneous connection
• AD44Swc has a mute on one microphone for use in training
• 4p4c plug to 150mm tail
• PD20µ" + gold 0.8 µ" plating on contacts
• Model numbers AD44b or AD44swc (with mute)
• Colour: Black
• One Year Warranty
• Please ask for price of bundle with Xenexx headset

• Switch easily between desk and softphone using the same headset
• Compatible with all leading desk and soft phone brands
• Compatible with any 4p4c headset or handset
• Compatibility switch and sound card
• No need for 3rd party intelligent USB cord
• LED shows connection status
• Rubberised feet and sensible weighting increase table top stability
• Hassle-free switching between traditional telephone call and VoIP softphone calls
• Colour: black
• Weight of housing: 112g
• Approx. 6cm x 4cm x 4.5cm
• Supplied with colour coded leads for telephone and PC
• Model number HAH-EZPC
• One Year Warranty
• Please ask for price of bundle with Xenexx headset

• The Headset Mate makes side-by-side training easy to achieve.
• Dual control with 2 mute buttons
• Listen-in only or train/take over call
• Compact for storage when not in use
• Versions available for most headset brands
• Works with wired or wireless headsets or a mix
• Model number HADmate
• Also available for CISCO model number HADcisc
• One Year Warranty
• Please ask for price of bundle with Xenexx headset

• Replacement ear cushions for ProTelX range of headsets
• Choose from sponge, soft or leatherette
• Read more ...

ProTelX U10P Standard RJ11 Connection Lead

• Fits most cstandard RJ11 Headset sockets
• Compatible with ALL Plantronics corded headsets
• Read more ...

ProTelX U10 Crosswired CISCO Connection Lead

• RJ11 connection lead for CISCO phones
• Fits most standard RJ11 Headset sockets
• Compatible with ALL Plantronics corded headsets
• Read more ...

ProTelX HIC-1 Connection Lead

• Fits most cstandard RJ11 Headset sockets
• Compatible with ALL Plantronics/ProTelX corded headsets
• Read more ...

ProTelX HIS-1 Connection Lead

• Fits most cstandard RJ11 Headset sockets
• Compatible with ALL Plantronics/ProTelX corded headsets

ProTelX U10P Standard RJ11 Connection Lead

• Fits most cstandard RJ11 Headset sockets
• Compatible with ALL Plantronics/ProTelX corded headsets
• Read more ...

• For training & monitoring with ProTelX H series headsets
• Allows two headsets to work with one phone
• In-line mute switch
• Read more ...

• Office/call centre compatible
• Built to the highest standard at a competitive price
• Single earpiece, allowing users to confer with colleagues
• Crisp clear sound
• Robust construction
• Adjustable microphone boom
• 270 degree rotation microphone
• Adjustable headband and T-bar
• Clear microphone voice tube
• Acoustic shock protection for receiver
• Anti-static shock for microphone
• 2 year repair/replace warranty
• CE approved
• RoHS compliant

• Office/call centre compatible
• Single earpiece, allowing users to confer with colleagues
• Crisp clear sound
• Robust construction
• Adjustable microphone boom
• 270 degree rotation microphone
• Adjustable headband and T-bar
• Clear microphone voice tube
• Acoustic shock protection for receiver
• Anti-static shock for microphone
• CE approved
• RoHS compliant
• 2 year repair/replace warranty
• For headset accessories visit ProTelX

• Noise cancelling
• Office/call centre compatible
• Crisp clear sound
• Robust construction
• Adjustable microphone boom
• 270 degree rotation microphone
• Adjustable headband and T-ba
• Clear microphone voice tube
• Acoustic shock protection for receiver
• Anti-static shock for microphone
• CE approved
• RoHS compliant
• 2 year repair/replace warranty
• For headset accessories visit ProTelX

• Monaural headset, one ear, offers mono sound through one speaker
• The contact centre headset that is built to last
• HD Voice/Wideband speaker performance and best-in-class noise-cancellation.
• 360˚ degree rotating break-proof boom-arm and Kevlar-reinforced cord
• Durable construction with an unobtrusive, professional Scandinavian design aesthetic
• It is a headset built to be comfortable all day long
• Works with traditional desk phones
• Noise-cancelling microphone enhances call clarity by eliminating background noise
• Standard (STD) variation microphone sensitivity is comparable to a normal telephone receiver and is used in most telephone devices
• Speakers have a narrowband frequency response and are capable of producing sound in a range well suited for traditional analogue phone lines
• Connects to a PC and can be used to stream music/sound and for voice calls
• Designed to optimise the experience of using a Unified Communications client
• Fully adjustable headband, over-the-head wearing style with boom arm can be adjusted to the user
• PeakStop™
• To view spec sheet click here

• Leather feel ear cushions and an on-the-ear wearing style ort
• Works with all UC platforms – certified for Skype for Business (MS Version Only), Cisco etc.
• Easy charging & docking comes includes optional charging stand
• LED busy light - lets your colleagues know when you are on a call via the light on the exterior of your headset
• Four microphones with active noise cancellation
• Bluetooth connection for mobile phones and tablets
• Optimised for Skype for Business (Microsoft Lync)*** MS Version only***
• Jabra Link 370 USB Adapter - Wireless range of up to 100 feet / 30 metres
• Dual Bluetooth® Connectivity for PC, Smartphone and Tablet - Dual Bluetooth® connectivity to two Bluetooth® devices at the same time
• USB Cable - Use the headset for calls and music whilst charging at the same time
• Full compatibility with UC systems & VoIP clients - Seamless integration and call control with leading UC systems/PC softphones
• HiFi Audio - Best-in-class sound performance including HiFi audio streaming
• Rechargeable Battery - Up to 15 hours battery life
• All Day Comfort - All-day comfort leather feel ear cushions and an on-the-ear wearing style for all day comfort
• Volume Controls - Speaker volume up/down on headset
• Discreeet Boomarm - Boom arm can be clipped into the headband when not on calls
• Listen-in - Easy to reach button on ear cup to hear announcements without removing the headset
• Headset Weight - 177g
• Talk time - Up to 15 hours
• Battery time (with ANC activated) - Up to 30 hours
• Charging time - 2.5 hours
• Optional charging stand
• Speaker volume control on Headset
• Speaker size - 40mm
• Integrated Busylight - Red lights on both ear cups are activated automatically when on a call or manually activated by the user when busy, to act as a ‘do not disturb’ signal
• Speaker bandwidth communication mode - 150Hz - 6.8kHz
• Speaker bandwidth music mode - 20Hz - 20kHz
• Microphone frequency range - 150Hz - 6.8kHz
• To view spec sheet click here

• DECT wireless headset
• Talk Range up to 495ft
• Mono and stereo options
• The device is fit for Unified Communications
• This device supports Microsoft® Windows
• Direct connect to desk phone
• This device is connected via USB
• 4 headsets can be joined to one base for conference calls
• Connects to a PC and can be used to stream music/sound and voice calls
• Control Centre enables you to manage all of your devices directly from Jabra PC Suite
• Includes Jabra PC Suite
• One Year Warranty
• To view spec sheets click here

• Variations:
  • Basic version SC 230
  • USB version SC 230 USB
  • In line Call Control version SC 230 USB Ctrl II
  • Skype For Business version SC 230 USB MS II
• Monaural Noise Cancelling wired headset (model 504401)
• Practical design features including metal reinforced headbands=built to last
• Remarkably lightweight headset keeps you comfortable throughout your workday
• CircleFlex™ Ear cups swivel to find just the right angle for the perfect instant fit
• Flexible boom arm-Your microphone always stays in the best position
• Wideband/HD sound for both caller and listener, giving more natural conversations and improved speech intelligibility
• Sennheiser ActiveGard® Patented hearing protection technology protects users from the potential danger of acoustic shock from unexpected and sudden sound bursts on the line
• Check the Sennheiser compatibility at the bottom of this page or call us on 0161 7672540
• 2 year warranty
• Don’t forget our headset buy back scheme, call us on 0161 7672540

• Variations:
  • Basic version SC 660
  • USB version for Skype For Business SC 660 USB
  • In line Call Control version SC 660 USB Ctrl
  • 3 Year Warranty
• Red-Dot Product Design Award Winner 2013 (model 504556)
• Binaural wired headset with neodymium speaker for outstanding HD audio quality
• Large leatherette ear-pads for exceptional wearing comfort and powerful sound.
• Legendary Sennheiser voice clarity, ensuring a clear and natural sound experience.
• Crafted with high-end materials to Sennheiser’s high standards of design quality.
• ActiveGard® technology protects users from acoustic shock and sudden sound surges.
• Ultra noise-cancelling microphone filters out background noise for perfect transmission.
• Check the Sennheiser compatibility at the bottom of this page or call us on 0161 7672540
• 3 year warranty
• Don’t forget our headset buy back scheme, call us on 0161 7672540

• Four variations:
  • DW Office
  • DW Office USB
  • DW Office USB ML. Certified for Microsoft Linc and Skype For Business
  • DW Office ML. Certified for Microsoft Linc and Skype For Business
• Single-sided wireless (DECT) headset for use with desk phones and softphones
• Flexible 2-in-1 wearing style: ear hook or headband
• Full workday talk time: 8 to 12 hrs
• Sennheiser Voice Clarity wideband/HD sound for both caller and listener
• Fast charging, 50% in 20 minutes
• Desk sharing and phone conferences
• Intuitive and easy to set up
• Noise-cancelling mic filters out background noise
• ActiveGard® patented hearing protection technology against acoustic shock
• Available variants: DW Office (dual connectivity), DW Office ML (dual connectivity), DW Office PHONE (single connectivity), DW Office USB (single connectivity), DW Office USB ML (single connectivity)
• Additional cable is available for use with mobile phones
• Mechanical handset lifter suitable for DW Office, DW Office ML, DW Office Phone, DW Pro 1, DW Pro 1 ML, DW Pro 1 Phone, DW Pro 2, DW Pro 2 ML, DW Pro 2 Phone, SD Office, SD Office ML, SD Pro 1, SD Pro 1. Article No. HSL 10 (500712)
• 2 Year Warranty

• HW530D Over the ear Headset
• HW540D 3 in 1 over the ear Headset converts to over the head and behind the neck
• Reports digital serial number to Plantronics Hub and optional Plantronics Manager Pro software when used in conjunction with DA90 USB Processor to streamline inventory management
• Connects to PC or desk phone with Plantronics Audio Processor
• Ideal for telephone-intensive users. Adjustable fit for all-day wear
• Quick Disconnect feature provides easy disconnect/reconnect capabilities
• Compatibility with all Plantronics USB, desk phone audio processors & direct connect cables
• Flexible noise-cancelling boom or voice tube models
• Wideband audio up to 6,800 Hz
• SoundGuard technology provides acoustic limiting protection against sounds above 118 dBA
• Headset weights range from 22 grams up to 74 grams depending upon wearing style
• Aircraft-grade aluminium joints
• Laser-welded construction
• Visual and tactile positioning guides
• Optional Plantronics manager Pro Software
• Enable or disable device settings according to company policy or for regulatory compliance
• Monitor audio device settings and usage in near real time
• Generate inventory and usage reports to manage asset utilization
• View inventory for all devices including non-Plantronics devices
• Watch Manager Pro YouTube Video
• 24 Months Replace/Credit from date of purchase providing the warranty has not been invalidated

• HW251N Noise Cancelling Monaural Headset (one ear version)
• HW261N Noise Cancelling Binaural Headset (two ear version)
• HW251H Hearing Aid Compatible Headset
• HW261H Hearing Aid Compatible Headset
• Wideband audio for more natural sound and clearer conversations
• Fully compatible with standard band environments
• Premium audio assures quality customer communications
• Over-the-head, all-day comfortable design for intensive use
• Proven robustness at millions of agent workstations
• Quick Disconnect cord lets users walk away from their phones without removing headset
• All Quick Disconnect (QD) headsets require a cable relevant to the phone you are using, please see our compatibility guide for details
• 2 year warranty
• Don’t forget our headset buy back scheme, call 0161 767 2540 for details

• Precision tuned triple-mic with enhanced DSP for superior noise cancellation
• Dynamic mute alert senses and alerts you when you begin to speak while muted
• Work seamlessly across smartphones, laptops, and tablets
• Activate Siri, Google Now, or Cortana with the touch of a button to call phone contacts, send messages, or schedule meetings
• Rigorously tested ergonomic design for long-wearing comfort
• Talk/Standby Time up to 6 hours, up to 10 extra with charging case up to 7 days standby time
• Roaming range up to 98 feet (30 metres) with Class 1 enabled device
• Triple-mic DSP noise-cancelling technology, mobile wideband compatibility: up to 6,800 Hz; echo cancellation, proprietary DSP, A2DP
• SoundGuard®: Sound levelling for listening comfort and acoustic limiting for protection against sounds above 118 dBA
• Call answer/ignore/end/redial, mute, volume +/-, smartphone VPA access, power on/off
• Certified for Skype for Business and Optimized for Microsoft® Lync®
• Built for UC applications and softphones from Avaya, Cisco, Skype and others*
• Bluetooth v4.1
• Accessories Included charging case, BT600 USB Bluetooth adapter, eartips, micro USB cable
• Touch to pair with NFC-enabled device
• 24 month Replace/Credit from date of purchase providing the warranty has not been invalidated

• Try before you buy-call NB Data
• Connection to any IP or Digital Telephone Handset
• USB Connection for VoIP calls, Skype, Microsoft Lync & other web conference services
• OmniSound® HD
• Built-in bridging function
• LCD colour screen
• High resolution touchscreen
• Headset connection
• Rechargeable battery
• UC Integration
• Upgradable software
• SD call recording
• Two-year warranty
• For more information click here
• For 55 series choices click here

• 14 day try before you buy
• Connection to any IP or Digital telephone handset
• HD Voice
• NFC (Near Field Communication)
• HD Audio support for Bluetooth
• SD Card Call Recording
• Suitable for up to 10 people
• OmniSound® HD – sensational sound
• Bluetooth for Mobile Conferencing
• Expandable with extra microphones for up to 16 people
• Automatic echo cancelling provides excellent sound even with web conferences
• USB connection for VoIP calls, Skype, Microsoft Lync and other web conference services
• Perfect for both the office and small conference room
• High-resolution LCD display with touchscreen options
• Easy to change and combine connections via the LCD display
• Connection for headset
• Future-proof – can be upgraded
• 2 Year Warranty
• Visit the Konftel website for more information and videos.
  

• Try before you buy-call NB Data
• Analogue connection
• OmniSound® HD
• SD call recording
• Built-in bridging function
• Expandable for existing PA System using Konftel Software Adaptor
• Connection for Wireless headset
• Connects to any boardroom Video Conferencing unit with Konftel Software Adaptor
• Expandable with extra microphones for up to 16 people
• Phonebook
• Upgradable software
• Conference guide
• Line selector
• Two-year warranty
• For more information click here
• For 300 series choices click here

Optional Extra's

• Expandable microphones (x2)
• 2GB SD Memory Crad (approx. 70 hours recording)
• Konftel Software PA, Video Adapter
• For more information on the range of accessories available click here