Contact Centres & Customer Service
Contact Centres & Customer Service operations whether they are inbound or outbound will only improve and thrive using the very latest in telecoms and IT technology.
NB Data have a range of solutions from headsets, call recording, IP telephony, interactive screens, audio-conferencing, telephone training accessories, call management, web chat, bulk text messaging and more. Existing businesses can also take advantage of our headset buy back service to reduce their contact centre costs.
We have selected a few relevant products on this page but for a more comprehensive choice click the relevant product on our menu, call 01617672540 or complete the short enquiry form. We can also offer advice on Data Protection compliance including GDPR, PCI DSS (for credit card security) and MIFIDII for the Finance & Insurance contact centre.
Live Chat & Bulk SMS/Messenger Service
Call Recording
Compact
by Vidicode
IP Call Recording System 5 or 10 Channels with Storage

Product Features
Apresa IP
by Vidicode
Enterprise Call Recording MIFID, PCI, GDPR Compliant System

Product Features
Call Logging & Call Management
Call Manager Professional
by Kelmar
Professional Call Management application for business

Product Features
Call Control Essentials
by Kelmar
Basic Screen Popping and Call Control for any type of business

Product Features
Call Control Standard & Professional
by Kelmar
A wide range of telephone functions controlled from a desktop PC

Product Features
Telephone Training Accessories
Headset Accessories
Headsets
SC 660 Headset Variations
by Sennheiser
Inc. USB & Skype For Business

Product Features
DW Office DECT Headsets
by Sennheiser
Inc. USB & ML, Skype
