Business Intelligence & Call Management
Business Intelligence is a vital call management tool not only for large contact centres but also for all smart businesses aiming to improve control and costs.
What gets measured gets managed, that's why NB Data offers a range of call management solutions including Call Logging, Call Reporting, Integration to CRM, Screen Pop, Click to Dial, Interactive Voice Response (IVR), Outbound Call Centre Diallers, Inbound Call Centre Call Routing, Web Chat, Social Media Software, Agent Evaluation, Customer Survey and much more.
Whether you prefer the benefits of locally installed software on your site or remotely in Cloud Services … it’s up to you. NB Data offers a choice of solutions from Kelmar Software Services and CyTrack. Call us on 0161 7672540, email us or use our enquiry form and we'd be happy to help. See also our Call Recording range...a vital tool in assisting your call management and compliance.
Apresa IP
by Vidicode
Enterprise Call Recording MIFID, PCI, GDPR Compliant System

Product Features
Call Manager Essential
by Kelmar Software Solutions
Basic Call Management application for the small business

Product Features
Call Manager Professional
by Kelmar Software Solutions
Professional Call Management application for business

Product Features
Call Control Essentials
by Kelmar Software Solutions
Basic Screen Popping and Call Control for any type of business

Product Features
Call Control Standard & Professional
by Kelmar Software Solutions
A wide range of telephone functions controlled from a desktop PC
